Cat Hotel FAQ
Does my cat have to be spayed/neutered to have a sleepover at Happy Tails Pet Resort & Spa?
Yes. Every cat that stays in our cat condos must be spayed or neutered if they are over 7 months old.
What vaccinations does my cat require? Do I need to bring proof?
Yes please bring proof of vaccinations, we will ask to see the expiry date for all vaccinations.
FVRCPC vaccinations are required to leave your cat in one of our cat condos. The rabies vaccination is also required. We also require the feline leukemia vaccination.
Do you have a set drop off time or pick up time?
No we do not. We are staffed 24/7 every day of the year. Our doors are locked between 10pm-6am. If you are picking up or dropping off between our locked door hours please call prior to arrival to arrange for the overnight staff to let you in. There is no additional fee for pick up or drop off during our locked hours.
Will my cat have fresh water available?
Of course! We will refresh their water dishes several times throughout the day. We also sanitize the water bowls each morning.
Do I get a discount if I leave my dog there too?
Please contact us for special canine and feline rates.
Is there a multiple cat/household rate?
Yes there is! Please check out our rates or call us for more information.
Can I pre-pay for my cat’s stay?
Unfortunately no, however, we will happily keep your credit card on file if there will be someone else picking up or dropping off your feline.
My cat is on a special diet, will that be a problem?
Absolutely not! At Happy Tails Pet Resort & Spa we are able to cater to every type of diet. We have a refrigerator committed to only pet food and medication. Please leave specific feeding instructions at the time of drop off.
My cat is on medication, is your staff trained to administer medication?
Yes all staff is capable of administering medication. Please leave specific instructions for your cat’s medication at the time of drop off.
Do I need a veterinarian note to have my cat attend the cattery?
No. However, we do recommend bringing your cat to your veterinarian before drop off. This will ensure that your cat is in proper health to attend our cattery, including not having ticks, flees, ear-mites, worms and any other infectious diseases.
Does my cat have to have her nails trimmed before drop off at Happy Tails?
Please have your cat’s nails trimmed prior to drop off. If you are unable to have your cat’s nails trimmed prior to drop off we will do them on site and add an additional $10 to your bill.
My cat is staying at your facility for several nights, what do I need to bring?
Please bring up to date vaccination records, enough food for the duration of their stay, medication (if applicable), a blanket or article of clothing, please bring your feline into our facility in a secured carrier or tote.
I heard you have dog’s at your facility. Will my cat ever interact with the dogs?
Absolutely not! To ensure everyone’s safety we have our cattery in a ‘no dog zone’ upstairs.
What if there is a medical emergency while my cat is staying with you?
We will immediately contact our partner vet to advise us on what needs to be done. Afterwards we will do our best to contact you or your emergency contact. If we cannot get in contact with you or your emergency contact, we will use our own discretion with the advice of our partner veterinarian to get your cat the appropriate care. If the emergency is a pre-existing condition the veterinarian expense may be added to your bill.
Does my cat get to interact with other feline friends during her stay?
We will only mix cats in our play room if requested.
How often do you change the litter box?
We scoop our litter boxes three times a day, and they are also completely changed and sanitized each morning.
What does each cat condo include?
Each cat condo is custom built from the floor to the ceiling. Each condo includes several shelves and climbing structures, with their own private litter box and eating quarters. We have two options for our feline companions in terms of views. For our more shy cat’s, we have cat condos built against a wall to allow ultimate privacy. For our more active feline’s, we’ve built our custom condos to look over the lobby with a view of windows, which also allows plenty of sunlight and mental stimulation.
Can I see where my cat will be staying?
You sure can! Please book a tour to see our cat condos! You can book it over the phone, in person or via email. Booking ahead will ensure that one of the owners or managers will be on site to give you a personal tour and answer all of your questions and concerns.
Does my cat get to leave their private condo at any time?
Yes! We understand that every cat needs their exercise. We have a play room available to all of our feline guests. Each cat will be rotated throughout the day to play in the play room. The play room features tons of shelves, scratching posts, climbing structures, toys, and much more to keep them entertained!
What do you provide for my cat’s stay?
We provide food and water dishes, bedding, personal cubbies, litter and litter boxes/pans, cuddles and toys. We may also feed your cat a treat or wet food if we find they are not eating well. Please let us know if your cat has any allergies at the time of drop off.
Do you take pictures of my cat?
We always do our very best to take pictures throughout the day and upload them to our Facebook page! Photo’s can be emailed by request.
How will I know my cat is comfortable?
Please let us know if you have any concerns! We would be happy to send you updates throughout your cat’s stay!
Your facility sounds great! How do I make a reservation?
We can’t wait to meet you and your feline! Please make a reservation by calling us or emailing us, you may also come in and make a reservation. Prior to your cat’s stay, we do require you to fill out a membership form and sign a standard release form.